Refund policy

YES Store is required to charge VAT on all transactions. However, if you are based in Europe and are VAT exempt, please email your details including VAT number and order number to info@yes-store.co.uk and we will refund the VAT to your original payment method within 48 hours.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) including any item that is not in its original condition, is damaged or missing parts or packaging for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: YES Ltd, Sovereign House, Sovereign Way, Mansfield, Nottinghamshire, NG18 4LQ, United Kingdom.

 

To return your product, you should mail your product to: YES Ltd, Sovereign House, Sovereign Way, Mansfield, Nottinghamshire, NG18 4LQ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning an item you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item otherwise.